We accept returns if goods are damaged upon arrival. If this happens please contact us: firstname.lastname@example.org or if you prefer on Instagram - @eastern.trends We will replace the product that was ordered, However, if that is not possible a refund will be given. If you have a specific spelling you would like please note it when ordering, if not we will translate to the best of our abilities as we have hired an expert Arabic translator to help translate, Therefore refunds cannot be given if the spelling was not noted and the customer did not receive their "preferable" spelling.
Please acknowledge we are unable to accept returns without valid reason as most items are specifically customised for the customer.
Customer satisfaction is of the utmost importance to us, So if you have any problems/queries about a product, please contact us and we will be sure to help you out.