FAQs

Personalized Arabic Necklace

How long will my necklace take to arrive?
Our Personalized Arabic Necklaces are handmade by expert Eastern jewellers, so shipping times are usually 20-25 days.

Will my necklace ever rust?
No, our necklaces are made from the highest quality materials, meaning your necklace will last you a lifetime.

Are the necklaces also designed for children to wear?
Yes, our necklaces are specially designed to fit all ages and sizes allowing them to be the perfect gift for your children. We would advise the length 40cm as it is specifically tailored for children/those of a shorter height to wear.

 

What if I am unsure about the Arabic spelling of my name?
If you are unsure about the Arabic spelling just list the English spelling as we have hired an expert Arabic translator to translate it for you to the best of his abilities. You can also use the website https://www.yamli.com/arabic-keyboard/ to help choose our preferred spelling.

 

What should I do if my necklace breaks or gets damaged?
If your necklace breaks or gets damaged within the first 60 days of receiving it, Not to worry, Simply contact our support team as soon as possible and we will send you another necklace free of charge.

Which necklace size is right for me?
This would all depend on the height of the person wearing the Necklace. We have found that the size 45cm to be the most popular size among customers, This acts as the perfect size for the "average" sized person as it is not too small nor too big, For our slightly taller customers/customers who would like a longer necklace, 50cm would act as the perfect size. We have found 55cm to be the ideal size not only for our taller customers but also for our customers who would like their necklaces to be hanging (princess necklace). We have attached below a general size guide to help with your decision.
 

Personalized Arabic Hoodie

Which colours do you stock?
We stock every colour of your choice, Simply type whichever colour you would like on your hoodie.

Which size will be right for me?
This would all depend on the size of the person wearing it. Typically, we would suggest small for kids and those of a smaller height. We have found it to be very common for customers who order one size larger in order for the hoodie to be of use to them to even in a couple of years time. We have found medium to be the most popular size and we would recommend this size to customers of 'average' height. The size guides are as follows
Small - 42 cm chest
Medium- 46 cm chest
Large - 50 cm chest
Extra large (XL) - 54 cm chest
Extra Extra large (XXL) - 58 cm chest

 

Are you able to customise my hoodie to my needs?
Yes, we are able to customise our hoodie to your needs. just simply type your needs in the special instructions box.

 

Arabic Phone Cases

How long is shipping for my Arabic Phone Case?
Our Arabic Phone Cases are produced here in the Uk, so shipping times are typically 7 days.

 

Will the design of my phone case ever fade?
No, your phone case should never fade/peel as they are made from premium material fit to last you a lifetime

 

Will my case have trouble fitting my phone?
No, our phone cases are perfectly fitted cases that will give you easy access to device ports etc.

 

Where are you located?
We are located in the United Kingdom. Some of our products, on the other hand, are sourced from all around the world with the help of our world-class and trusted partners.

 

Do you have any guarantee?
Yes, if you are unhappy with the quality of your product, No hard feeling, just simply send us an email and we will replace your product free of charge.

What should I do if my order arrives damaged?
If for any reason your order arrives damaged, Simply send us an email as soon as possible and we will send a replacement out along with compensation.

When will I receive my tracking number?
You should receive your tracking number via email a couple of days after your product has been shipped. If for any reason you haven't received your order number, Simply contact our team for further assistance.